Privacy policy

Last updated: April 22, 2026

This Privacy Policy explains how Cult of Mode collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with our services. Cult of Mode is owned and operated by Effelin, a company registered in the Netherlands (KvK 96629975). For the purposes of applicable data protection laws, Effelin is the data controller of your personal information.

By accessing or using our website, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and share your personal information.

Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with our services:

  • Contact details: name, shipping address, billing address, email address, and phone number.
  • Financial information: payment card details, transaction history, and payment confirmations. Payment card data is processed directly by our payment providers and is not stored on our servers.
  • Account information: username, password, and account preferences (where an account is created).
  • Transaction information: products you view, add to cart, purchase, return, or exchange.
  • Communications: the content of any communications you send to our customer support team.
  • Device and usage information: IP address, browser type, device identifiers, and information about your interaction with our website.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact customer support.
  • Automatically through your use of our website, including through cookies and similar technologies.
  • From our service providers, including payment processors, shipping partners, and analytics providers.

How We Use Your Personal Information

We process your personal information for the following purposes:

  • Order fulfilment: to process payments, ship products, manage returns and exchanges, and provide customer support.
  • Account management: to create and maintain your account and keep you informed about your orders.
  • Marketing and advertising: to send you promotional communications where permitted by law and to show you relevant advertisements.
  • Security and fraud prevention: to protect your account, detect fraudulent activity, and secure our services.
  • Legal compliance: to comply with applicable laws, respond to legal requests, and enforce our terms of service.
  • Service improvement: to analyse how our website is used and improve our products and services.

Legal Bases for Processing (EU/EEA/UK Residents)

Where applicable data protection law requires a legal basis for processing, we rely on:

  • Contract: to fulfil your order and provide our services.
  • Legal obligation: to comply with tax, accounting, and other legal requirements.
  • Legitimate interest: to operate and improve our business, prevent fraud, and secure our services.
  • Consent: for marketing communications and non-essential cookies, which you may withdraw at any time.

How We Share Personal Information

We do not sell your personal information. We may share personal information with:

  • Service providers: Shopify (our e-commerce platform), payment processors, shipping carriers, customer support tools, email marketing platforms, and analytics providers.
  • Legal and safety purposes: where required by law, to respond to legal process, or to protect our rights and the rights of others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

Shopify Platform

Our website is hosted by Shopify Inc. Shopify processes personal information about your interactions with our website in order to provide the e-commerce platform. For more information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Tracking Technologies

We use cookies and similar technologies for essential website functions, to remember your preferences, to analyse traffic, and for advertising purposes. Non-essential cookies are only set with your consent, which you can manage through our cookie banner or your browser settings.

International Data Transfers

We operate from the Netherlands and serve customers in the United States and Australia. Your personal information may therefore be transferred to, stored in, or processed in countries outside your country of residence, including the United States. Where personal information is transferred out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or transfers to countries that have been determined to provide an adequate level of protection.

Data Security and Retention

We use appropriate technical and organisational measures, including encryption and secure storage, to protect your personal information. We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right of access: request a copy of the personal information we hold about you.
  • Right to rectification: request correction of inaccurate personal information.
  • Right to erasure: request deletion of your personal information.
  • Right to restriction: request that we limit our processing of your personal information.
  • Right to data portability: request a copy of your personal information in a portable format.
  • Right to object: object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and disclose, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising. To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising these rights.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Significant changes will be communicated as required by applicable law.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: support@cultofmode.com
Phone: +1 307 289 3475
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM (EST)

Business Information
Cult of Mode is owned and operated by Effelin, a company registered in the Netherlands.
Chamber of Commerce (KvK): 96629975
Registered Address: Bansingel 57, 4731VP Oudenbosch, Netherlands